Didlake came to When and How to address online rumors and real-time comments from disgruntled customers. As a result of working with us, Didlake quickly quelled concerns and addressed the online issues within a matter of hours. Once the immediate matter was addressed, our team created experiential training, social media strategies and posts as well as materials and tools to stop further incidents. Didlake’s online community went from enraged to engaged.
To learn more, listen to Didlake’s Vice President of Communications talk about her When and How experience.
“Your workshop was the most highly rated training session of the year. It was so well received – we broadcasted your sessions on UN Television for our delegates. We can’t wait to have you come back and speak again.”
Krystal Fruscella, United Nations, Department of Global Communications,
“Inc. Magazine says Chip Massey is a business consultant who, “knows how to talk anyone off a ledge.”
Burt Helm, Editor Inc. Magazine,
“Fantastic training! Hope you caught the comment in the chat saying it was our best one yet. We really appreciate that you were able to pivot the presentation to an online format, and your phenomenal level of professionalism.”
Eric Larson, Manager of Education, NAMA,
Chip and Adele — Thank you for all of your time and energy and thoughtfulness towards this program, especially in making the pivots towards a pandemic digital version! We are grateful for your insights and expertise, and I know our participants gained much from the experience.
Dr. Anne W. Stewart, PhD VICE PRESIDENT FOR EXTERNAL RELATIONS Princeton,
“I would like to thank you for all of the work that you put in over the course of this agreement. You and Chip were a tremendous help.”
Matt Ott, Global Cold Chain Alliance,
“Adele is one of the foremost crisis communication experts in her field. I turn to her often for her analysis and perspective for the Crisis of the Week column.”
Ben Dipietro, Wall Street Journal Editor
“We went from a crisis to an opportunity within weeks — thanks to strategic thinking and the process. When and How turned a crisis into an opportunity and our organization stayed on the right side of history. I highly recommend her and her team.”
Richard Yep, CEO
“When and How took an online crisis from a major issue and made it into a whisper.”
Victor L. Velazquez, COO, DC Bar Association
“Adele Cehrs was very successful in working with our CEO and division presidents to explain a complex topic to the public quickly and efficiently. She is not only fast — she’s smart. She uses real-time data as a basis for her recommendations. I’d hire When and How on any communications project I have and I recommend you do the same.”
Keith Little, Director, Lockheed Martin
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