Didlake came to When and How to address online rumors and real-time comments from disgruntled customers. As a result of working with us, Didlake quickly quelled concerns and addressed the online issues within a matter of hours. Once the immediate matter was addressed, our team created experiential training, social media strategies and posts as well as materials and tools to stop further incidents. Didlake’s online community went from enraged to engaged.
To learn more, listen to Didlake’s Vice President of Communications talk about her When and How experience.
Adele is one of the foremost crisis communication experts in her field. I turn to her often for her analysis and perspective for the Crisis of the Week column.
Ben Dipietro, Wall Street Journal Editor
We went from a crisis to an opportunity within weeks — thanks to Adele Cehrs’ strategic thinking and process. She turned a crisis into an opportunity and our organization stayed on the right side of history. I highly recommend her.
Richard Yep, CEO
Adele took an online crisis from a major issue and made it into a whisper.
Victor L. Velazquez, COO, DC Bar Association
Adele was very successful in working with our CEO and division presidents to explain a complex topic to the public quickly and efficiently. She is not only fast — she’s smart. She uses real-time data as a basis for her recommendations. I’d hire When + How on any communications project I have and I recommend you do the same.
Keith Little, Director, Lockheed Martin
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