By Crisis Expert Adele Cehrs, Former FBI Hostage Negotiator Chip Massey and Behavioral Scientist Kurt Gray. Download the report to find out what’s really going on in the mind of your customers.
Marketing is no longer a 9am – 5pm job. We live in a digital landscape that never shuts off. Listen closely, analyze openings, and pounce when the perfect spike comes along. If you have you assigned the role of listening to a junior marketer, you’re probably missing out on some major opportunities.
On a daily basis the average person lies 1.65 times a day, according to a research study by Psychology Today. This seems like a remarkably low number and I wouldn’t doubt if some of the participants in the study were lying about how much they lie. Read more.
Whoever said, “there is no such thing as bad press” was lying. The Institute for Crisis Management tracked a total of 212,115 crisis stories in the news in 2018.
Big brands are digging into negative consumer feedback to uncover challenges to their status quo and make valuable adjustments to their business. While many business owners cringe at the notion of engaging their biggest critics, you can learn a lot from the proverbial squeaky wheels.