Crisis Management - when and how agency

You worry about your company’s office security, cyber security and financial security. But what about your “crisis security”? True, there are plenty of crisis management specialists who can help your company weather a crisis, with varying degrees of success, but all that clean up work happens after the fact.

When the DC Bar, which is comprised of the second largest group of attorneys in the United States, had a crisis — they turned to us. When first responders like the Emergency Nurses Association and the International Association of Fire Fighters need a real-time response — they called us. When ASAE needed to convince other association executives to take a risk — they called us.

And it isn’t just associations who trust us: Lockheed Martin, DuPont, Bozzuto Group and many other successful companies use us to help them weather the storm.

The question is who will you trust?

At When + How, we take a behavioral approach to crisis management. We use a brain trust of behavioral experts in sociology, psychology, neuroscience, adult learning and economics so we fix your crisis issues for good.

We offer the following services to help you anticipate, prepare for, and even avoid crises, and other tough situations:

Crisis Readiness

Risk analysis to evaluate and prioritize potential threats to your company, both internally and externally
Crisis training for your company via video scenarios that use real-world case studies and tap experts for advice
Interactive crisis simulation
Assessment of your company’s reaction time and ability to respond internally
Pressure testing your brand’s ability to rebound
Risk analysis to evaluate and prioritize potential threats to your company, both internally and externally

Post Crisis

Unlimited and immediate 24/7 crisis consultation, including counseling and communications management to minimize damage to your reputation
Services for any and all crisis situations
Consumer relevancy mapping – analysis of the consumer response to your crisis based on six principles of social psychology
Uncertainty mapping using behavioral science
Analysis to get to the heart of the internal and external fear

Register Here: 8 Pandemic Profit Patterns Webinar with Dr. Josh Packard

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How to Talk to People In Crisis By a Former FBI Hostage Negotiator and a Corporate Fixer

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WHITE PAPER: Don’t do anything until you’ve seen these 8 Pandemic Profit Patterns

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See All Insights

Adele is one of the foremost crisis communication experts in her field. I turn to her often for her analysis and perspective for the Crisis of the Week column.

Ben Dipietro, Wall Street Journal Editor

We went from a crisis to an opportunity within weeks — thanks to Adele Cehrs’ strategic thinking and process. She turned a crisis into an opportunity and our organization stayed on the right side of history. I highly recommend her.

Richard Yep, CEO

Adele took an online crisis from a major issue and made it into a whisper.

Victor L. Velazquez, COO, DC Bar Association

Adele was very successful in working with our CEO and division presidents to explain a complex topic to the public quickly and efficiently. She is not only fast — she’s smart. She uses real-time data as a basis for her recommendations. I’d hire When + How on any communications project I have and I recommend you do the same.

Keith Little, Director, Lockheed Martin

How Can We Help

Learn how we empower communicators just like you to generate results they've always wanted through the science of timing. Your time is now.

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CRUSH IT IN A CRISIS