Reading people and situations is an art we’ve perfected over 40+ years of combined professional experience.

With Adele’s investigative journalism and corporate fixing expertise — and Chip’s work as a special agent and hostage negotiator — we know people.

We can give you the tools and techniques used in the FBI for hostage negotiations and in high-stake business situations and apply it directly to your business.

By using our hard won knowledge, you will create a deeper bond and rapport than your competitors. Your messages will be full of empathy. And, you will create real revenue for your brand.

Forensic Listening means dialing into the other person’s concerns by listening closely. You can do this by repeating the last three words someone says, paraphrasing their concerns into your own words, summarizing what they’ve shared, and asking open-ended questions. Then, combine this deep listening with empathy – show that you seek to understand what they’re feeling without any judgment whatsoever.

Now, add this approach to a business context and you can assess what customers needs are and how to market and sell to them more effectively.

Tools and training for success

Read People and Personas

Go full FBI on your customer base. We map your customers’ “unstated narrative,” build out different customer personas, and develop messages to resonate with each one. Not only will you close deals faster and win more sales, you’ll get better at reading your competition, colleagues, and potential employees.

Hone your Interview Skills

Acquire the sophisticated interview techniques you need to hire the ideal candidate, appoint the perfect board member, or make the best business decision.


Read the case study


Read the case study

How Can We Help

Learn how we empower communicators just like you to generate results they've always wanted through the science of timing. Your time is now.